How can we help?
We are a small, family-focused team and we read every message. Reach out and you will hear back within one business day.
Email support
For account, billing, or how-to questions. We respond within one business day.
support@seniorsafeapp.comForwards to Ryan directly. He reads every message himself.
In-app help
The fastest answers for billing, family invites, and account settings live in the app help center.
Open the in-app help center →Available at app.seniorsafeapp.com/help while signed in.
Common questions.
How do I invite family members?
After creating your account, open Family Hub in the app and share your unique family code with the rest of the family. They use that code when they sign up to join your family group. Unlimited family members are included on every paid tier.
Can the senior parent and the adult child use SeniorSafe on different devices?
Yes. The most common setup is the senior parent on iPhone or the web app, and the adult children on iPhone or Android. Same family group, same login per family member, everyone sees the same daily check-ins, messages, document vault, and medication log.
How does the 14-day free trial work?
You can use every feature for 14 days with no charge. If it is not the right fit, cancel before day 14 and owe nothing. After day 14, billing starts at $14.99 a month for Premium or $39.99 a month for Premium+. Cancel anytime.
How do I cancel my subscription?
If you subscribed through the iPhone App Store: open iPhone Settings, tap your name, tap Subscriptions, tap SeniorSafe, then Cancel. If you subscribed through Google Play on Android: open Google Play, tap your profile picture, tap Payments and subscriptions, tap SeniorSafe, then Cancel. If you subscribed on the web: open your Profile in the app and choose Manage Subscription.
Can I get a refund?
App Store and Google Play purchases are managed by Apple and Google respectively. Use their refund flows for app store purchases. Web subscriptions can be refunded within 7 days of charge by emailing support@seniorsafeapp.com directly.
What happens to my data if I cancel?
Your account and family group remain available for 30 days after cancellation in case you change your mind. After 30 days, your account and uploaded documents are permanently deleted. We never sell or share family-group data, on or off subscription.
How do the two AIs handle privacy?
SeniorSafe AI and Maggie operate inside your family group context only. Neither AI shares your conversations with other families or with third parties. Anthropic, the model provider, processes prompts to generate replies but does not retain them for training. We never sell or share your data.
How do I add medications?
Open the Medications section in the app, tap Add medication, enter the name, dosage, and schedule. The whole family group can see the list. Optional SMS reminders can be set per medication.
How do I upload documents to the vault?
Open the Document Vault, tap Upload, and choose a photo or PDF from your device. Documents are encrypted and only accessible to your family group. Useful uploads: power of attorney, insurance cards, advance directive, healthcare proxy, and recent doctor notes.
What if my parent missed their daily check-in?
If the morning check-in is missed by the configured time window, SeniorSafe sends an SMS notification to family members. The check-in window and which family members get the alert are both configurable in family settings.
Still need help?
Email Ryan directly. One business day reply, every time.